Shipping policy

SHIPPING AND DELIVERY POLICY – OYLEEN

Last updated: August 11, 2026

At OYLEEN, we place great importance on carefully preparing and delivering your orders. We work with our fulfillment partners to ensure that your products reach you as promptly as possible.

1. Order Processing Time

After your order and payment have been confirmed, your order is prepared and processed by our fulfillment partner.

The total delivery time may take approximately 5 to 7 business days.

Please note that business days generally do not include Saturdays, Sundays, or public holidays.

The delivery period begins once your order has been processed and may vary depending on your destination, the carrier used, and transportation-related circumstances.

2. Delivery Times

The estimated time to receive your order is approximately  5 to 7  business days.

These delivery times are provided for informational purposes only and do not constitute a guarantee of delivery by a specific date.

Exceptional delays may occur due to factors beyond our control, including:

  • Carrier delays;
  • Weather conditions;
  • Periods of high demand;
  • Public holidays;
  • Customs procedures;
  • Issues related to the delivery address;
  • Exceptional or unforeseen circumstances.

We appreciate your understanding if your order takes longer than expected to arrive.

3. Order Tracking

When tracking information is available, a tracking number may be sent to the email address provided when placing your order.

Please check your inbox as well as your spam or junk folder to ensure that you receive all information related to your order.

Please note that there may be a delay between the creation of a tracking number and the first update to the delivery status.

4. Delivery Address

It is your responsibility to provide a complete and accurate delivery address when placing your order.

OYLEEN cannot be held responsible for delays or delivery issues resulting from an incorrect, incomplete, or inaccurately provided address by the customer.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible at:

contact@oyleen.com

We will do our best to assist you. However, we cannot guarantee that an address change will be possible once your order has been processed or shipped.

5. Package Marked as Delivered

If the tracking information indicates that your package has been delivered, but you have not received it, we recommend that you:

  1. Verify the delivery address shown in your order confirmation;
  2. Check with members of your household or your neighbors;
  3. Check secure areas around your home where the package may have been left;
  4. Contact the carrier directly using your tracking number.

If you are still unable to locate your package, please contact us at contact@oyleen.com so that we can assist you.

6. Returned or Undelivered Packages

If a package is returned to us due to an incorrect or incomplete address provided by the customer, or because the package was not collected within the time required by the carrier, additional fees may be required to arrange a new shipment.

In such cases, we will contact you to determine the next steps.

7. Delivery Delays

OYLEEN cannot be held responsible for delays caused by carriers, customs services, or other events beyond our control.

Delivery times displayed on our website are estimates and may vary.

We appreciate your patience and understanding.

8. International Orders and Customs

For orders shipped outside the country of shipment, customs duties, import taxes, or other fees may be imposed by the authorities of the destination country.

When applicable, these fees are generally the responsibility of the customer.

OYLEEN is not responsible for delays caused by customs procedures or for additional fees imposed by the authorities of the destination country.

9. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us as soon as possible at:

contact@oyleen.com

We will review the situation and inform you of the available next steps.

For damaged products, we may request photographs of the package and the products received so that we can properly assess the situation.

10. Changes to This Shipping Policy

OYLEEN reserves the right to modify or update this Shipping and Delivery Policy at any time.

Any changes will be published on this page along with an updated revision date.

11. Contact Us

For any questions regarding your order, shipping, or delivery, please contact us:

OYLEEN
Email: contact@oyleen.com

Thank you for choosing OYLEEN.